Support

The following configurations were tested:

Known problems

1. If you move the application to a different place than /applications, you must keep the path short: the total path length to the directory where the application is, may not exceed 87 Characters (including slashes).

2. If the path name (in case you move the application) contains non standard ASCII characters, the program will not start.

3. If you forgot to install Quicktime from Apple the following message will appear: "This application has failed to start because QTMLClient.dll was not found." Unfortunately, the application does not run without QuickTime installed.

FAQ

What do I get for the payment?
Payment permits continued use of this version of the installed software on the computer the software was installed and access to all lessons. There is no warranty on the software. The tracking down of errors on other machines than ours is far too complicated. If you discover a software fault, please notify us.

In short, by paying you are allowed to use the program as it is, as long as the program works (e. g. operating system changes may make the program unusable).

What happens if I do not register after 10 hours?
Nothing. You break the rules. Please be fair, a singing lesson of an hour with a real teacher, costs approximately the same as the license for this program. Of course a real teacher can get you additional important feedback on your posture, the breathing and other things, so you cannot compare the two approaches with each other. Many people will try this program for free, and they are allowed to do so: for ten hours. If you still use the program after ten hours, it seems that the software is useful to you: therefore paying is only fair.

Where do I get Support
There is no support hotline. However we are interested in improving the product.
If you find errors or experience program crashes, let us know. Tell us also about documentation errors, sound errors or any other improvement possibilities of the program.
If the program stops unexpectedly, see in the system console log for error messages.
If the problem can be documented by the recording, export the recording and send the recording along with an error description.

Check if you can download a newer version with the same major version number. If so, back up your old version, before installing the newer version and try to reproduce the error with the new version.

If you get no or a wrong pitch responses from the program, please check in the replay mode what was recorded. If nothing gets recorded, check the sound control panel if the default input device is working correctly. If the input level is too low, increase it with the slider. If this does not work, you may have a microphone, which is not suited for that input channel. Expensive microphones often need special pre-amplifiers! The input channel must support microphones, line-in input channels expect a higher voltage signal than what you will get from microphones. There may also be a separate control panel for your digitizing device to adjust the sensitivity, check your hardware manuals. If you hear a lot of background noise, make sure nothing else is disturbing you. If there are clicks, chirps or hissing hearable, you might have unshielded microphone cables, which pick up electro-smog, or the microphone itself picks up a grumble from the 50/60 Hz power outlets. Try to reposition the microphone/cables. Make sure that the loudness display is in a correct range. If you make no sound, the sound control panel should show zero input level indicator lights or a maximum of two. If everything seems to be in a good range then make a hardcopy of the particular situation and export the recording, before mailing.

Send all the information (e. g. Computer Model, RAM, graphic card, audio equipment, etc.) you think might be helpful in resolving the problem to:

Acknoledged problems may go into the section entitled as "Open issues/ To Do's" on this page.

Can I print the statistics or songs?
Unfortunately, this version does not contain a print feature; you must make hardcopies of the windows (use the application grab from the utilities folder). The songs and exercises may be printed from other applications, which can read abc-music notation. The songs can be found in the lessons directories (right-click the application icon and choose “Show Package Contents”. In the new window navigate to “Contents” and “Resources” and then double click on the desired lesson folder).

Why this fancy licensing terms, like the use of software is all at your sole risk?
In today’s modern world, where everybody can sue everybody for everything, one has to be cautious. Assume you are a super soprano, and you can break glassware just by singing. Please do not blame Listening Singing Teacher for such achievements; we are not willing to pay for that. Even worse, if you are a bass singer, which could destroy Jericho (hopefully you do not live in New York) … You get the idea!

Software is very complex, and computers are configured in different ways (and maybe have some problems on there own, it may even be important in which order you installed software), we cannot predict the behavior of the program. Therefore the risks to download, install or run the software is all at your risk. If you are very insecure and think if you stay at home all the time then you are safe, okay. If you fear that this software can destroy your computer or data on your computer: do not download, install or run this software. We really cannot guarantee that the server from where you download the software has not been hacked or that during the transmission no manipulations were made.

Do I have to be online to use the software?
No. You only have to be online for the download and the activation of the serial number.

Microphone Input level too low or audio device not supported
In the applications Utility Folder open “Audio Midi Setup”, and Select the “Audio Devices” Tab. From the “Default Input” Drop down Menu choose your microphone and in the “Properties For” also choose your microphone (see below). Drag the slider on the bottom of “Audio Input” to the right. Also make sure that the selected format is 44100.0 HZ and one channel 16 bit (1ch-16bit).

Other audio applications (e. g. GarageBand) may reset the input level, the frequency or the 16bit setting to 8bit. Be sure to check and set the following settings correctly: